Data We Collect and Why We Use It
When you open an account with us, we collect the information you provide directly — your name, contact details, and the mobile wallet identifiers associated with bKash, Nagad or Rocket transactions. We collect this to process your deposits and withdrawals, verify your account, and keep your
-
1
wallet activity accurate. We also collect device and session data automatically: your device type, browser, IP address and pages visited. This helps us keep the account flow smooth on low-end Android handsets and flag unusual login attempts. We do not sell your personal data to third
-
2
parties. Where we share data — for example, with payment processors handling your Nagad or Rocket transfer — it is only to complete a transaction you initiated. Retention periods vary by data type. Payment records are held for as long as required by applicable financial regulations
-
3
in supported regions. Account profile data is kept while your account remains active and for a period after closure, subject to local law. You can request a summary of what we hold about you by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.